Nuvana HQ operates Nuvana Business from Nairobi, Kenya. Nuvana Business provides business software and related implementation, support, integration, reporting, and operational services for retail and service businesses.

You can contact us at [email protected], by phone on 0745020416, or by WhatsApp on 0745020416.

You may use this website to learn about Nuvana Business, contact us, request a conversation, and access linked services. You must not misuse the site, attempt unauthorized access, interfere with availability, scrape content at scale, copy protected content without permission, or use the site for unlawful activity.

Information on the website is provided for general product and business information. It is not legal, tax, accounting, pharmacy, medical, or financial advice.

A paid customer relationship starts when we both agree to a proposal, order form, invoice, statement of work, subscription plan, or other written confirmation. That commercial document will set out the relevant scope, pricing, implementation work, payment timing, support terms, and any customer-specific commitments.

If a feature, integration, timeline, migration, report, customization, training, or support item is not included in the agreed scope, it is not included unless we both agree to add it.

Customers are responsible for deciding who may access their Nuvana Business account, assigning appropriate user roles, keeping login credentials secure, removing users who should no longer have access, and making sure users comply with these terms.

We may suspend or limit access if we reasonably believe an account is being misused, payment is overdue, security is at risk, or continued access would expose Nuvana, another customer, or a third party to harm.

Customers own the business data they enter into Nuvana Business, including stock, sales, branch, staff, customer, payment, invoice, and reporting data. Nuvana does not claim ownership of customer operating data.

Customers are responsible for the accuracy, lawfulness, permissions, notices, and retention choices for the data they put into the platform. Where Nuvana processes personal data for a customer, we do so to provide the service, follow customer instructions, secure the platform, meet legal obligations, and support the account.

Nuvana Business may support M-Pesa, Daraja, eTIMS, and other third-party integrations. These integrations depend on services and rules controlled by the relevant provider or authority, including Safaricom, M-Pesa, KRA, banks, hosting providers, and other payment or tax systems.

Customers remain responsible for their own tax registration, eTIMS onboarding, invoice accuracy, tax filings, merchant accounts, paybill or till numbers, Daraja credentials, regulatory obligations, and the truthfulness of transaction records. Nuvana is not a bank, mobile money provider, tax adviser, revenue authority, or pharmacy regulator.

Fees are due as stated in the agreed proposal, invoice, subscription plan, or service order. Unless stated otherwise, prices are quoted in Kenya shillings and exclude applicable taxes, levies, bank charges, mobile money charges, or third-party provider fees.

If payment is overdue, we may pause implementation, support, subscriptions, integrations, exports, or access after giving reasonable notice, unless the delay is caused by a billing dispute raised in good faith.

You must not use Nuvana Business to break the law, process data you are not allowed to process, misrepresent transactions, evade tax, interfere with another account, reverse engineer the service, introduce malware, overload systems, or attempt to bypass security controls.

You must not use the platform to store highly sensitive data unless we have expressly agreed in writing that the service and controls are suitable for that use.

We work to keep Nuvana Business available and reliable, including for offline-capable workflows where those are part of the agreed service. Some interruptions may still occur because of maintenance, internet failures, device issues, third-party outages, payment-provider downtime, KRA/eTIMS availability, force majeure events, or circumstances outside our reasonable control.

Support channels, hours, response expectations, training, migrations, and custom work are provided according to the scope agreed with each customer.

Nuvana and its licensors own the Nuvana Business software, website, brand, designs, workflows, documentation, source code, product concepts, and other intellectual property. Customers receive a limited right to use the service for their internal business operations during the active customer relationship.

Customers must not copy, resell, sublicense, publish, or create competing services from Nuvana materials, except where we have agreed otherwise in writing.

Each side may receive non-public business, technical, financial, customer, operational, pricing, or product information from the other. Each side must protect confidential information with reasonable care and use it only for the relationship between us, unless disclosure is required by law or agreed in writing.

Nuvana Business is provided with reasonable skill and care, but we do not promise that the service will be uninterrupted, error-free, compatible with every device, or suitable for every business process. Customers should maintain appropriate supervision, backups, operational controls, reconciliation processes, and professional advice for tax, accounting, legal, regulatory, and sector-specific obligations.

To the fullest extent allowed by law, Nuvana is not liable for indirect, incidental, special, consequential, exemplary, or punitive losses, including lost profits, lost revenue, loss of goodwill, or business interruption. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, willful misconduct, or obligations that applicable law does not allow us to limit.

Either side may end a customer relationship according to the agreed commercial terms. We may terminate or suspend service if the customer materially breaches these terms, fails to pay, misuses the platform, creates security risk, or requires us to act unlawfully.

After termination, we may retain data for a limited period for backup, export, tax, accounting, legal, security, or dispute-resolution purposes. Customer data export and deletion will be handled according to the applicable agreement and our privacy policy.

These terms are governed by the laws of Kenya. Unless a signed agreement states otherwise, disputes will be handled by the courts of competent jurisdiction in Kenya.

We may update these terms as our services, laws, integrations, or operating practices change. The updated version will be posted on this page with a new last-updated date. Material changes that affect active customers may also be communicated through reasonable customer channels.